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Infrastructure Management
Information Technology

We can help the customers to operate an environment comprising of the operating system UNIX AIX, HP UX, Solaris, Linux variants and Windows and the hypervisor layer including Microsoft Hyper-v, Citrix XenServer, VMware vSphere. Some of the IM services we provide are as follow,

  • Reduce down time in a 24x7 environment thus maintaining IT services continuity.
  • Reduce security risk.
  • Increase productivity of the onsite resources.
  • Monitor critical devices all the time through our monitoring and alert services.
  • Pro-actively maintain all devices to increase performance and reduce downtime.

Offerings

  • Patch Management
  • Backup Administration
  • Storage Administration
  • File and Print Management
  • Identity access Management
  • Vendor and Asset Management
  • Virtualization
  • Deployments and Administration

Level I support

Basic help desk resolution and service desk delivery

Support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement

If no solution is available, Level 1 personnel escalate incidents to a higher tier

Lower-level technical personnel, trained to solve known problems and to fulfill service requests by following the scripts.

ACO TC Level 1 personnel are already supporting around 80 design, IT engineers and management for ACO India companies

ACO TC already have Level 2 personnel who is involved in global support

ACO TC already uses ServiceNow and have a very active “India Service Desk”

ACO TC Level 1 may be scaled to a 24/7 service

Helps to release “Local IT” to concentrate on other IT projects and be themselves in Level 2 and Level 3 support

Level 1 resources available on short notice

We provide you with details on current software entitlements and deployment. Re-harvesting licenses that can be reused, Mitigate audit risks and penalties, Centralize, Helps reduce contract prices and maintenance etc.

Manage the most expensive licenses such as Microsoft, VMware, Adobe, CATIA, ANSYS, Solidworks, Autodesk or any other CAD software. Simplify software asset management process, maintain compliance.

Offerings

  • Budget Improvement Plan: The ability to forecast in the future for replacement of assets. Provides prioritization of assets according to importance and condition, allowing you to replace appropriate items first.
  • Inventory Management: Track inventory stock, usage, fulfil purchase requirements and usage insight reports. Bar-code reader system available.
  • Maintenance Schedule: Annual maintenance charges, repairs, and customer service orders, by the department or by the staff member. This includes cost and other assets used.

ACO Technology Centre has the expertise to effectively manage Distributing, Loading, Supporting and Upgrading the applications.

Service Process

  • Upload applications to be packaged
  • Send a process request
  • The application will be packaged and QA tested
  • Finally it is loaded back to the deployment software as deployment ready packages

ACO Technology Centre can support customers that need to leverage increasingly large, increasingly
complex data and document repositories to accelerate business processes and decisions.


The services are:

  • Create Update, Publish and Retire Knowledge Articles on ServiceNow tool
  • Modifying/Designing Form and Layout
  • ServiceNow Administration
  • Interacting with local site IT’s for updates on the infrastructure technical documents
  • Member of process sub group to govern and document the process and procedures
  • Tools used - MS SharePoint and ServiceNow